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Tuesday, July 24, 2012

Lock 'N' Roll!

Greetings! Rebecca here, although I must confess that this particular blog was the inspiration of my business partner, and occasional muse, Brian. So... you're getting a double dose of genius. Or at least, we'd like to think so!

Today's topic: Locks. Seems like a simple enough thing, and something that we don't think about particularly often, but one that's as integral and important to our business as the very things that they keep secure and protected.

Let's go on a quick journey of locks, discussing the cutting of them, the acquisition of them, and tips and tricks for a collection of locks that any auction hunter should have. We're starting to sound like some kind of Discovery Channel documentary, so before this gets any cheesier, we'll move on.

First, the lock cut. 
Lots of people have asked this question to us both personally and professionally, but also a ton on this website and in these forums. We know it's been answered (also in these forums) but we thought it worth repeating, at least briefly. It is NOT fishy if you do not see a lock cut off of the unit at auction. It is NOT peculiar if you see a lock removed from a unit up for auction with a key, or if there is a metal (wire) tag hanging on said unit. It's actually a safety precaution for you, and I'll explain quickly. Let's present a situation where we have a tenant, Joe, a facility manager, Bob, and an auctioneer, Mary. Joe defaults on the unit. Bob knows this, and has made the proper efforts to contact Joe. Bob knows Joe's unit will be going up for auction. Bob makes arrangements with the auctioneer, Mary, for the upcoming auction. Mary (or one of Mary's employees), comes to the facility and cuts off Joe's lock. With Bob, they do a quick inventory (with the eyes, not the hands) of Joe's stuff. They take pictures and sometimes even video of this process. They make a file in the office with all of this information. Bob puts a facility lock on the unit, and Mary puts an auctioneers tag on the unit. She writes the serial number of the auctioneer tag (they each have individual serial numbers and cannot be reused after broken) in the file inside the office. Mary leaves, Bob returns to business as usual.

facility lock.jpg
The red lock in the picture is very similar to what a facility might use to lock out a tenant.

What the auctioneer seal will look like

Now, consider the checks and balances system that the law has put in place to protect EVERYONE! Joe is protected, because not one person, but several people, have been involved in the process to repossess his stuff. This is not often always true in the smaller mom and pop facilities, unfortunately, but 98% of the time, it is. He does not have to worry about paying for his unit before it goes to auction only to have his items pillaged. Bob does not have to worry about Joe showing up, taking his lock off, removing his items, and fleeing without paying the bill. Neither Bob or Mary can go into Joe's unit without the other. Mary does not have a key, and Bob cannot get in without breaking Mary's seal. If that tag has been broken, the serial number will NOT match at auction. It's genius. So, to reiterate, at auction, you should see the auctioneer break off the tag and record the number in the file. You will see the key inserted into the facility lock and it removed neatly. And you will see the doors roll open. Exactly the way it should be, to protect you. And keep in mind, also, that if for some strange twist of fate you win the bid on the unit, peek inside, get into the office and have Joe show up and pay-- he CANNOT accuse you of tampering with his unit, because his unit was photographed before you got to it. It's totally brilliant.

Enough of that. Let's get to the locks, and the tips on the locks:

Bring your own locks to auction - Obviously the facility has locks, but you need to have your own locks as well. Again- BRING YOUR OWN LOCKS TO AUCTION! We cannot stress, enough, how many times we have had some idiot at auction ask for a lock AFTER they purchased a unit. No one wants to lend out a lock. Not only is that one less lock for you, and one less unit you can buy, but you're helping someone who bid against you. Not a fun feeling. Not to mention that by asking someone to lend out a lock, you may be asking someone for a key that could potentially fit a lot of other locks. But we'll get to that later. That's a great deal to ask of someone you just met. It's bad form. Not having a lock is just as bad as not bringing money to auction. Equally as embarrassing. Trust me. You also don't want to have to buy a lock at a facility- they are usually in the $6.99 to $12.99 range. That might be fine for a tenant who only has to buy one or two at that rate, but it's not great for someone who may need upwards of five-ten available locks at all times.

Invest in a variety of locks, all shapes and sizes - We learned this the hard way: Not every storage locker door has the same lock mechanism on it. I can remember sitting in the hallway watching Brian try to rip the rubber insulation off of a lock for 20 minutes because it wouldn't fit through the tiny hole in the door with it on. I remember how frustrating it was. Bring large locks for heavy duty doors, long locks for awkwardly placed doors (corner doors, for example), baby locks for the tiniest of openings in the door. Trust us.

lock sizes.jpg
You never know what type of door you will encounter in a unit.

Keep your keys on your key ring - Sounds like a silly statement, but it's pretty useful. Lots of people tend to keep their keys to the locks somewhere else, and they can easily get lost. Not to mention, you'd be surprised how many times you return to a unit for the 3rd or 4th trip in a day, and exhausted, have forgotten your dig bag. Or perhaps you switch vehicles (going from truck to van because of rain, or to a car with a toll tag, for example)-- it's not safe to keep your lock keys in there, either. You NEVER want to forget the key to a unit, and you should always have those keys with your other keys you need, like your car key and house key. You'd notice if THOSE were missing, right?

If you can, try to get your locks re-keyed or buy a few that use the same key - We definitely advocate different sizes of lock, to be prepared, but the majority of your locks should be keyed with the same key, if possible. This eliminates your need to remember which key goes to which lock for more than 4 or 5 different key/lock combinations, and it also cuts down the number of keys on your keyring (see above). You can also use rings, masking tape, or permanent marker to code each lock/key combination, making it easier for you to remember for the ones that have odd keys out.

color coded keys.jpg
Keep your keys straight.

Don't underestimate the value of a combination lock - There have been VERY few times where we've not been able to clear out a unit in just a couple of trips. Every once in awhile you get that one pesky item (usually a couch or a fridge) that's left in a unit, and occasionally rather than going back to get it you'd rather give it away to a friend, or fellow auction buyer. In this case, it's SO much easier to have that person pick the item up themselves (as long as it's okay with the facility management to have other people on property and as long you double check after the person to make sure they've done what they said they would, less you leave facility management with an unwanted gift). In this case, it's so convenient to give someone a combination, rather than one of your keys, or worse yet, have to drive with them all the way to the facility just to open a lock for them. They can use the combination and take the one item out, bringing your lock back to you at a later point. Occasionally we've also had situations where tenants needed to retrieve personal items FROM the unit (too large and heavy to move, like a 75 pound truck of nothing but photos and yearbooks), and if we trust the facility manager we can just give them the combination provided that they assure us that the tenant will take only that item. They can then re-lock the unit behind them. (Not recommended, but again, it's useful when absolutely necessary). You can also use combinations if multiple people are helping you unload the unit (workers) and you don't entrust your keyring to them. The list of possibilities goes on!

combination lock.jpg
Combination Lock

Most locks come with two or three keys. Use them. - We recommend making a set for you, a set for a spouse or business partner, and a spare set in case of emergency (this you can leave at home, in your truck, etc). One day I was at a funeral 45 minutes away from home and a facility manager called me to ask me for access to a unit we purchased for housekeeping reasons (water leak, perhaps, I don't remember). By odd twist of fate the funeral was in the same city, 2 blocks away, from the storage facility. I could have had Brian drive 45 minutes and back, but I was able to (after the funeral) drive two blocks and let the manager in, because I had a spare key to that lock and because I had it with me on my keyring. 

Lockout Hasps are great way to double protect your goods or to go in half with another bidder If you don't know what a hasp is, the picture says it all, but it's a super cheap and easy way to ensure security on a unit if you want to use more than one lock. It's also a creative way to split a unit with another buyer-- just like the auctioneer/facility checks and balances system of repossessing a unit, the other buyer cannot get into that unit without you and vice versa. Also, if you goof up and bring a lock that doesn't fit the lock hole for whatever reason, an asp will remedy the situation. 

lockout hasp.jpg
Lockout Hasp

Do not underestimate the value of a free lock We find locks in storage units all the time. Most are cut, but every once in awhile there's the career tenant who has moved from facility to facility and has hoarded locks on the off chance their lock will be cut another 3, 4, 8 times. There's usually a stock pile near the door, on the ground, so be sure to look there. Additionally, lots of people keep locks around their home, garage, shed- so when they pack those places, they pack the locks as well. If you find a lock without a key or a key without a lock in a unit, hold onto it until you process the whole unit. We make a shoebox full of them, and then when the dig is over, compare keys to locks and throw away the non-matches. Make SURE to throw away the non-matches, promptly, or you'll accumulate hundreds of keys and drive yourself crazy in weeks to come with "does THIS one have a match? I'm not sure!" Trust us again. Just like other supplies found in storage units (cleaning, office, etc) - you can save hundreds of dollars in locks by finding them in storage units and taking advantage of that. And you can never have too many locks!

locks and keys.jpg

That's it for now! Hope you enjoyed this lock, stock, and barrel. We're so cheesy!
If you enjoyed this or have any questions, please drop a comment below. And feel free to friend us at There are fun stories there, pictures, items for sale, and videos.  We try to be as entertaining as possible.

Until next time,

Storage Heroes

Friday, July 20, 2012


Hey guys!

Sorry so long since we've posted... we've been in California for a week working on some exciting projects that are secret for now, but you'll find out about them VERY soon.  Here's a quick recap of our trip:

We stopped first at a restaurant called Angelo's, named for Brian's cat.  Well, not really, but he likes to think so.  It was like Hooters on Wheels.

The outside sign.   LOVE old places like this!    Part of the reason we buy storage units is to hear the history of certain things, but we don't have many places like THIS in New Orleans!

Speaking of not like New Orleans...  this is the Matterhorn!  Well, at Disneyland, that is.

And if you haven't seen Brian's Yodeling Mountain Dance yet, you need to!  It's available at


Brian scares away the StormTroopers.  (That's what they're called, right?)

I'm a little teacup!

Cinderella's Castle at Disneyland.    Which Disney character's storage unit would YOU buy?  Chime in here.

We were amazed to learn that unlike Disney World,  Disney Land, in addition to "Adventure Land"  "Tomorrow Land", etc.  has a "New Orleans Land!"   Other than the neon green mint juleps, it was actually pretty spot on!

Brian can't believe it!

This looks SO much like our Gazebo cafe, it's astounding.

Here's a picture of the original Gazebo Cafe, for reference:

It was SUPER spot on,  except for the Mickey Beignets, that is!

The New Orleans thing was kind of tripping us out, so we decided to leave Disneyland (after awhile)  and browse Downtown Disney.  Here's Brian against a wall of Legos!

Another Lego creation.   We too were exploring "Whole new worlds"!

 It was now time for work, and we went off to meet our friends at StorageTreasures.

The facility we were visiting's mascot!

Speaking of Mascot, it's StorageTreasures' Paper Shredder,  Quart Doodle!

Stars continue to come and go, as we get to spend some quality time with Dan Dotson of Storage Wars!

We interviewed Dan awhile back for this blog and he was (and is) always a pleasure to work with.   Read more about him in his own words, here:    Storage Heroes Exclusive Interview with Dan Dotson

Quart needs a rest and so do we!

Time for some spa time in our hotel pool and hot tub!

Beautiful California palm trees!

We took a moment to visit Jarrod Schulz and Brandi Passante's place, Now and Then Thrift.  Although they were closed it was still fun to window shop and take a few pictures!   Hopefully one day soon we'll make it back and actually INSIDE!

BEST FAST FOOD PLACE, EVER.   El Pollo Loco, PLEASE build one of you in Louisiana!  Or sponsor us.  Or both!   Will work for food.  AND CHURROS!

Speaking of working for food,  Quart found something...

and was chowing down...

on our business card!


 Look who we found!  It's The Redneck Picker!  "Keep your head on a swivel!"

Brian gets a photo op on his own?  Let's fix that!


With Troy, the Redneck Picker, and Richard of Suburban Pickers.

If you think Richard's shirt looks familiar it's because he works with Steve Cox, who used to be Dave Hester's partner.  YUUUUP!

It's Nabila!   Boy is she gorgeous.  And every bit the firecracker that she is on TV!

Quart Doodle is quite the popular puppy, but something is missing...

A Storage Heroes T-Shirt!  It's slightly disturbing that Quart and I are the same size, but I'm happy he was able to shoot a few pictures for us. 

 Welcome to the Storage Heroes family, Quart!

A Happy Storage Heroes Family!

It was clear that Quart wanted something else...

A Storage Treasures hat to go with his ensemble!  Of course!

After a few more hours, it's been a long day, I have my shirt back from Quart, and you can tell I'm tired but am loving spending quality girl time with Nabila!

At the end of our Disney day, and a 13 hour auction day, we went home, and went to Disney's California Adventure the next day, before heading home!   Here are a few pictures from that:

The CARS cafe:

Loose in the park:

  It was a short trip, but was great, and we can't wait for everyone to see what we've been working on!  We'll post that as soon as it's ready.

Until next time,

Storage Heroes

Tuesday, July 3, 2012


 Greetings, guys!

We know it's been a while and we're sorry.  There are several great reasons we haven't posted.

1)  Our Facebook page is being updated constantly.  If you're not Facebook friends with us, shame on you, but we'll forgive you-- if you go like us right now at

2)  We are now Auction Pro Contributors for StorageTreasures, which is a pretty big deal.  StorageTreasures is the leading Auction resource and we're super thrilled that they think enough about us to let us have our own column.  You can read it here:  There are videos as well!  After you read the article displayed (This week's) make sure to look in the upper right hand corner for the other articles.  There are even more archived here:   It's why we've been so busy!

3)  We haven't really bought any units in awhile, probably the longest time ever since we started this business.  We were kind of on the track to getting burnt out, which is bad, and were both sick (it's that time of year where yellow pollen runs rampant in New Orleans),   but mainly it was just because we realized how much STUFF we have.  We've been really focused on eBay, Craigslist, and selling the things we have, and we have been making hundreds without spending a single penny for the past couple of weeks.    Don't worry, we're going to buy some new units this week, finally!

4)  We've set up another blog, just for you to be able to see what we're selling, and only what we're selling without reading the anecdotes on the blog.  So, if you have a friend who maybe isn't interested in the dirty diapers and dentures and things we find, but maybe just wants to see what we have for sale, you can direct him here:   We'll update it weekly or bi-weekly.  And if you're wondering why the name Auction Heroes,  we found out a little while ago that a company we were dealing with over a year ago regarding a possible TV show had actually tried to register a TV series (without us) with the name Auction Heroes.  Hell no.  I doubt it's going to get off the ground but if it does the web searches will point to what WE have for sale.  There are oh so many things about this business! :)

Okay so that's enough of homeroom announcements!     We'll have a new blog for you in the next day or two, it's about a homeless lady who used a storage unit to hold items she found off the street that she would then sell.    Sad but true!  

Until next time,

Storage Heroes


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